Refund & Returns Policy

Effective September 28, 2026. This policy applies to purchases made after publication. Earlier purchases remain subject to the terms provided at the time of purchase.

We want you to get the right parts for your ride. This policy covers powersports parts and accessories purchased directly from Rev Powersports, including ATV and UTV parts, primary clutches, clutch kits, outer door handle kits, and air box upgrades.

At a glance: Request a voluntary return within 30 days. Items must be new, unused, uninstalled, and complete. Approved returns for a change of mind or customer ordering error carry a 20% restocking fee. Incorrect, damaged, or defective items are handled separately below. Contact us for return authorization before mailing anything.

1. Return window and eligibility

Email us within 30 calendar days of delivery, or within 30 calendar days of purchase for items collected in store. Once authorized, ship your return within 14 calendar days of our approval.

For a voluntary return, items must be in new, resaleable condition with their original packaging, labels, instructions, hardware, and all included components. Include your order number or proof of purchase. Parts must not have been installed, operated, modified, or damaged after delivery. Verify your vehicle’s year, make, model, and fitment before opening sealed packaging or beginning installation. Contact us if you need help checking compatibility.

2. Request a return

1. Email info@revpowersportstn.com with your name, order number or receipt, the item you want to return, and the reason. For a fitment issue, include your vehicle’s year, make, and model. For damage or a suspected defect, include photos if available.
2. Wait for our written return authorization and packing instructions. Authorization allows us to receive and inspect the item; final refund approval depends on its condition and eligibility.
3. Pack the item securely inside a shipping carton. Include a copy of the authorization and proof of purchase, and use a trackable shipping service. Keep the tracking number until your return is resolved.

Mail authorized returns to:
Rev Powersports — Returns
23 Heritage Square
Jackson, TN 38305
United States

Please do not mail a return before receiving authorization or send it directly to a manufacturer unless we instruct you to do so. Contact us for shipping instructions before returning batteries, fluids, or other items subject to carrier restrictions.

3. Restocking fees and shipping costs

A 20% restocking fee applies to approved returns for a change of mind, an item no longer needed, or a customer ordering error. The fee is calculated on the returned item’s actual purchase price after discounts, excluding tax and shipping.

For example, an eligible item purchased for $200 has a $40 restocking fee, leaving a $160 merchandise refund before any applicable tax adjustment or agreed return-label deduction.

No restocking fee applies to a verified incorrect item sent by us, an item damaged on arrival, a defective item approved for a refund, or a fitment error caused by our listing or advice.

For voluntary returns, you pay return shipping and the original shipping charge is not refundable. If you request a return label from us, we will disclose its cost before deducting it from your refund. For an authorized return involving a verified error on our part, damage on arrival, or product defect, we will arrange or cover approved return shipping and refund applicable original shipping charges if the item is refunded.

4. Items that do not qualify for a voluntary return

• Used, installed, operated, altered, or incomplete items, including clutches or clutch-kit components that have been installed or run.
• Tires mounted after purchase, wheels showing installation marks, and windshields or panels with protective film removed.
• Electrical or electronic components once installed, connected, programmed, or with a factory seal broken; activated tuners and delivered digital tuning files.
• Opened oils, fluids, chemicals, lubricants, and maintenance products.
• Custom-built, made-to-order, special-order, or clearance items specifically identified as final sale before purchase. An ordinary sale price alone does not make an item final sale.

These exclusions apply to voluntary returns. They do not prevent you from reporting an incorrect, damaged, or defective item or requesting warranty assistance. If a returned item does not meet this policy, we will explain the issue and available options before arranging any additional paid shipping.

5. Wrong, damaged, or defective items

Inspect your order when it arrives and contact us as soon as you discover a problem. Keep the item, packaging, and shipping label, and avoid installing or using a visibly damaged or incorrect part. We will review the issue and explain the available replacement, refund, or warranty options.

A manufacturer’s warranty is separate from this return policy. Coverage and remedies depend on the applicable warranty. Contact us for help with a suspected defect, including one discovered after installation or after the voluntary return window. This policy does not limit rights that cannot be excluded under applicable law.

6. Inspection and refunds

After we receive and inspect your return, we will email you the decision and an explanation of any deductions. Approved refunds are normally processed within 5–10 business days after we receive the return, using the original payment method. Your bank or payment provider may need additional time to post the credit.

The refund is based on the amount actually paid for the returned item, less any applicable restocking fee and agreed shipping deduction, with applicable sales tax adjusted. If you cannot locate an approved refund after your payment provider’s processing period, email us with your order number.

7. Exchanges and cancellations

To exchange an eligible item for a different part, contact us to arrange an authorized return and a new order. The same eligibility rules, restocking fee, and shipping terms apply unless the exchange corrects a verified problem described above. Replacement availability and price may vary.

For a cancellation, contact us immediately. A standard order we can stop before shipment will be canceled without a restocking fee. Once shipped, the return policy applies. Cancellation terms for custom or special-order items must be disclosed before purchase.

8. Vehicles, service, and other agreements

Complete vehicles, titled units, service labor, installation work, and related deposits are outside this parts-and-accessories return policy. Refer to the terms provided with your vehicle purchase or service agreement, or contact us before payment if you need clarification.

Need help?

Email info@revpowersportstn.com or call (731) 300-7381.
Rev Powersports
23 Heritage Square, Jackson, TN 38305